Privacy Policy &
Terms and Conditions

Privacy Policy

1. Who we are

Tachyon Care (the “App”) is a patient care application operated by TachyonLeap Inc (“we”, “us”, “our”), located at 14203 Rookery Ct, West Windsor, New Jersey 08550, United States. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the App and related services (together, the “Services”).

2. Information we collect

Information you provide:

• Account information — your name, date of birth, email address, phone number, and login credentials.
• Health information — vital signs and health readings you record or that are recorded for you (such as blood pressure, heart rate, weight, and other measurements), medications, symptoms, and notes you share with your care team.
• Care plan information — care plans, monitoring activities, tasks, and goals created for you by your healthcare provider.
• Messages — communications you exchange with your care team through the App.
• Caregiver and emergency contact details — names and contact information for people you authorize to be involved in your care.

Information collected automatically:

• Device and usage data — device type, operating system, app version, log data, crash reports, and how you interact with App features.
• Notification data — delivery status of reminders and alerts sent to your device.

3. How we use your information

• To provide the Services, including displaying your care plan, recording vitals, sending reminders, and enabling secure messaging with your care team.
• To share your health information with the healthcare organization and providers responsible for your care.
• To send you service notifications, such as medication and monitoring reminders, appointment alerts, and messages from your care team.
• To maintain security, prevent fraud, and verify your identity.
• To improve the App, diagnose technical issues, and provide support.
• To comply with legal obligations.

We do not sell your personal information, and we do not use your health information for advertising.

4. Health information and applicable law

Your health information is processed on behalf of your healthcare provider and is handled in accordance with applicable healthcare privacy laws, such as the Health Insurance Portability and Accountability Act (HIPAA) in the United States and the Digital Personal Data Protection (DPDP) Act, 2023 in India. Where required, your healthcare provider’s own notice of privacy practices also applies to information they hold about you.

5. How we share information

• Your care team — providers, nurses, and staff at the healthcare organization delivering your care.
• Authorized caregivers — family members or caregivers you have expressly authorized.
• Service providers — vendors that host our infrastructure, deliver notifications, and provide analytics or crash reporting, bound by contractual confidentiality and security obligations.
• Legal requirements — where disclosure is required by law, court order, or to protect the safety of you or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy’s protections.

6. Data security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption of data in transit and at rest, role-based access controls, tenant-level data isolation, and audit logging. No system is completely secure, so we cannot guarantee absolute security, but we work continuously to protect your data and will notify you and the relevant authorities of a breach where the law requires.

7. Data retention

We retain your information for as long as your account is active and as needed to deliver your care, meet legal and medical record-keeping requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or de-identify it.

8. Your rights and choices

• Access and correction — you may request access to, or correction of, your personal information.
• Deletion — you may request deletion of your account and associated data, subject to medical record retention laws.
• Notifications — you can manage reminder and alert preferences in the App or your device settings. Some critical care notifications may be required for safe use of the Services.
• Caregiver access — you can review and revoke caregiver authorizations at any time.
• Depending on where you live, you may have additional rights (such as data portability or the right to object to certain processing).

To exercise any of these rights, contact us using the details in Section 12. For account deletion, see Section 9 below.

9. Account and data deletion

You can delete your Tachyon Care account and the personal data associated with it at any time.

If you have the app installed: open the app and go to Profile → Delete Account, then follow the on-screen confirmation steps.

If you no longer have the app installed: you do not need to reinstall it. Email us at support@tachyonleap.com from the email address registered to your account and request deletion. After we verify your identity, we will delete your account within 30 days of the verified request.

What we delete: your account information (name, email, phone number, login credentials), vital signs and health readings you recorded in the App, your messages, caregiver and emergency contact details, notification preferences, and device data linked to your account.

What we retain, and why:

• Medical records held by your healthcare provider — information that forms part of your official medical record is retained by your healthcare organization for the period required by medical record-keeping laws. Deleting your App account does not delete your provider’s medical records.
• Security and audit logs — retained for a limited period as required for security, fraud prevention, and legal compliance, then deleted or de-identified.

Once deletion is complete, your data cannot be recovered and you would need to be re-enrolled by your healthcare organization to use the App again.

10. Children’s privacy

The App is intended for use by adults and by patients under the direction of their healthcare provider. We do not knowingly collect information from children under 13 (or the equivalent minimum age in your jurisdiction) without appropriate consent from a parent or guardian.

11. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by other reasonable means before the changes take effect.

12. Contact us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

TachyonLeap Inc
14203 Rookery Ct, West Windsor, New Jersey 08550, United States
Email: support@tachyonleap.com
Phone: +1 (609) 968-2471

Terms and Conditions

1. Acceptance of these Terms

These Terms and Conditions (“Terms”) are a legal agreement between you and TachyonLeap Inc (“we”, “us”, “our”) governing your use of the Tachyon Care application and related services (the “Services”). By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

2. Not medical advice; no emergency use

The Services are a tool to support communication and care coordination between you and your healthcare provider. The Services do not provide medical advice, diagnosis, or treatment, and information in the App is not a substitute for the professional judgment of your healthcare provider.

Do not use the App for emergencies. If you are experiencing a medical emergency, call your local emergency number immediately. Messages and readings submitted through the App may not be reviewed in real time.

3. Eligibility and accounts

• You must be enrolled by, or connected to, a participating healthcare organization to use the Services.
• You must provide accurate, current information when creating and maintaining your account.
• You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly of any unauthorized use.
• If you are an authorized caregiver, you may only access the patient information the patient (or their legal representative) has permitted, and only for purposes of supporting their care.

4. Acceptable use

You agree not to:

• use the Services for any unlawful purpose or in violation of these Terms;
• access or attempt to access another person’s data without authorization;
• interfere with or disrupt the Services, servers, or networks, or attempt to probe, scan, or test the vulnerability of any system without authorization;
• submit false or misleading health information;
• reverse engineer, decompile, or copy the App except as permitted by law;
• use the Services to harass, abuse, or harm any person, including care team members.

5. Health readings and reminders

Vital sign readings, care plan tasks, and reminders in the App depend on the accuracy of the information entered, your device settings, and network availability. Reminders and notifications may be delayed or fail to deliver. You remain responsible for following the instructions of your healthcare provider, including taking medications and completing monitoring activities, whether or not a reminder is received.

6. Your content

You retain ownership of the information you submit through the Services. You grant us a limited license to host, process, and transmit that information solely to provide the Services, as described in our Privacy Policy. You are responsible for the accuracy of the information you submit.

7. Intellectual property

The App, including its software, design, logos, and content (excluding your content), is owned by TachyonLeap Inc or its licensors and is protected by intellectual property laws. We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use the App for your own care in accordance with these Terms.

8. Third-party services

The Services may rely on third-party platforms (for example, app stores, cloud hosting, and notification services). Your use of third-party services may be subject to their own terms and policies, and we are not responsible for third-party services we do not control.

9. Availability and changes to the Services

We work to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features of the Services, and we will give reasonable notice of material changes where practicable.

10. Termination

You may stop using the Services at any time and may request account deletion as described in the Privacy Policy. We may suspend or terminate your access if you violate these Terms, if your healthcare organization ends its participation, or where required by law. Sections that by their nature should survive termination (including Sections 6, 7, 11, 12, and 13) will survive.

11. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will meet your requirements or that data transmission will be secure or uninterrupted.

12. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, arising out of or related to your use of the Services. Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the Services or your violation of these Terms, to the extent permitted by applicable law.

14. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of Karnataka, India, unless applicable law provides otherwise.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the App or by other reasonable means before they take effect. Continued use of the Services after changes become effective means you accept the updated Terms.

16. Contact us

Questions about these Terms can be sent to:

TachyonLeap Inc
14203 Rookery Ct, West Windsor, New Jersey 08550, United States
Email: support@tachyonleap.com